Quality and Environmental Management

Customer satisfaction is at the forefront of our interest. Starting as long ago as 1996, Küttner Industrieberatungs GmbH has been working with a certified quality management system compliant with ISO 9000. The year 2003 saw a transition to an integrated management system for quality, environment, health, and safety. This currently complies with the international standards:

Quality and environmental consciousness of all employees, internal and external training courses, ongoing improvements as well as regular internal audits help us to maintain and develop our management system and above all benefit the quality and environmental relevance of our products and services.

Our partner for certification and for external audits is DNV Zertifizierung und Umweltgutachter GmbH.

• To promote customer fidelity through competence and fitting price-performance ratio.
• Satisfied customers, because they alone will assure the future of our business.
• To answer all customer inquiries as fast and as comprehensively as possible.
• To safeguard jobs and create new jobs wherever possible – through on-going quality improvement and error prevention.

• Within our company planning we set annual goals and develop programmes for implementation of our environmental policy.
• We are committed to complying with all relevant laws and regulations.
• We regularly assess whether company practice is compliant with environmental policy and environmental goals and implement corrective measures as and when appropriate.
• We raise the level of environmental consciousness of our customers by providing information and advice.
• We enhance the environmental consciousness of our staff by providing information about environmental policy.
• We inform the public about our environmental performance.